Top Questions

The computer does not automatically save your files. It is recommended you periodically save your files to an external USB drive. As a temporary location, files can be saved to the Downloads folder. When you log off, the computer will restart and any locally saved files will be erased.

On a desktop computer you can erase your files with the Delete User Content shortcut.

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No, the service is provided by SMCL. The devices have unlimited data and provide 4G/LTE connection to T-Mobile or Verizon networks.

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Yes! We offer WiFi hotspots and WiFi hotspot/laptop combos. This program provides wireless hotspots with unlimited data. WiFi hotspot/laptop combos include Microsoft Office along with popular browsers. The devices are part of our In-Luck collection and can be checked out for 3 weeks.

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Unfortunately the wireless network is not secure because it is open to the public and does not require passwords, certificates, or applications to connect. We recommend you not perform any sensitive transactions such as online banking while connected to the library wireless network.

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You can use available public computers and laptops for sessions up to 2 hours during open hours with a maximum of two sessions per day.

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Yes, visitors can obtain a guest pass for 1 hour use of any available public computer.

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LINK+, opens a new window is a combined catalog of books from participating public and academic libraries throughout California and Nevada. Members of the LINK+ consortium utilize a single searchable catalog to seamlessly borrow books from each other.

To get to LINK+ click on Services and then on LINK+ (Inter Library Loan). You may also click on
Try your search in LINK+ when performing a catalog search.

To borrow from LINK+ you must have a current SMCL card in good standing. To apply for a card, fill our our online form. Once you have your SMCL card, follow the instructions below:

  • Locate your item in the LINK+ Catalog, opens a new window and check the holdings by selecting the link that reads, for example, 6 LINK+ libraries have this item.
  • Click Request this item.
  • Choose San Mateo County from the institutions list and click Submit above information.
  • Type your Name and Barcode, choose your Pickup Location, and then click Submit.
  • The book will be sent from the owning library for pickup at your chosen SMCL location.

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OverDrive provides information, opens a new window about downloading eBooks and eAudiobooks from their collection.

Boundless provides information, opens a new window about downloading eBooks and eAudiobooks from their collection.

Hoopla provides information, opens a new window about downloading eBooks and eAudiobooks from their collection.

The Palace Project provides information, opens a new window about downloading eBooks and eAudiobooks from their collection.

We also offer classes on how to use eBooks.

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Notifications are available through email, automated phone calls or text messaging.

By including your email address in your account, you choose to receive notifications by email instead of by phone. This includes notifications for holds and materials nearing their due date.

We email courtesy reminders two days before the due date for all materials. Returning or renewing material by the due date is the cardholder’s responsibility.

If you do not have an email address in your account, we'll send you automated phone notifications of holds and overdue materials.

You can sign up for text messaging alerts from the Shoutbomb service. See below.

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