Thank you for your support and patience as we continue to evaluate and adjust our operations due to COVID-19! Currently, all of our library buildings are closed. However, we’re still here to support you!  Our Libraries now offer Curbside PickupLearn more about our innovative online services, or reach out via our new methods to get in touch with us.

Curbside Pickup

Curbside Pickup Page Banner

We’re excited to announce good news for patrons who have patiently been waiting to pick up their holds and dive into a great read — San Mateo County Libraries will be launching Curbside Pickup on Saturday, June 6!

This safe, contactless service will be available by appointment only at all 12 of our community libraries. Curbside Pickup will be available three days per week: Tuesdays from 3-7 PM, and Thursdays and Saturday from 10-2 PM.

STEP 1: Place Item(s) on Hold

Browse smcl.org (or the SMCL mobile app) and place your item(s) on hold.

Then, you’ll receive an email notification that your item(s) are available to be scheduled for Curbside Pickup.

Bookmobile customers, please select one of our library branch locations for your Curbside Pickup.

STEP 2: Schedule Appointment

After you receive your email confirmation that your item(s) on hold are ready, use our appointment booking system below to schedule a time for your pickup.

You’ll receive an email confirming the date, time, and location-specific pickup information.

STEP 3: Pick Up Your Item(s)

Lastly, arrive during your scheduled appointment, pick up your item(s) on hold, and enjoy!

Your item(s) will be checked out to you in advance. Staff will place your item(s) in a bag on our curbside table for you to pick up when you arrive. Bags are labeled by the last name, first initial, and last 4 digits of your phone number.

Employees and customers will be following social distancing and public health recommendations during pickup. All returned items will be held in quarantine for 72 hours. Please note that held items may not be available as soon as they previously were due to increased safety procedures.

If you have any issues with placing items on hold, scheduling Curbside Pickup, or have mobility issues or special considerations, call our customer service team at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147.

During shelter in place, we’ve been working hard to come up with innovative solutions to preserve library access and services, like virtual staff-led programs, online tech help, and expanded eResources. Although our libraries remain closed, we hope you’ll continue to explore with us virtually, and we’re looking forward to serving you through Curbside Pickup!

FAQs

      1. Search our catalog online at smcl.orgopens a new window or through our mobile app (App Storeopens a new windowGoogle Playopens a new window) and place your items on hold.
      2. When your hold arrives at the library location, you’ll receive a notification that your item is available for scheduling a pickup time. Please wait until you receive the email confirming your holds are ready before moving onto the next step.
      3. Use our online calendar to schedule your pickup time or contact us at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147.
      4. You’ll receive a confirmation email containing the date, time, and location of pickup, as well as location-specific pickup instructions.
      5. On the day of your pickup, your items will be checked out and placed outside the library at a designated pickup table and labeled by the last name, first initial, and last 4 digits of your phone number.
  • Beginning Saturday, June 6, Curbside Pickup will be available by appointment only three days per week at all 12 of our community librariesopens a new window. Hours of operation are 3-7 PM on Tuesday, and 10-2 PM on Thursday and Saturday. Visit smcl.org/curbsideopens a new window to schedule your pickup appointment or contact us at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147.

  • You can place holds through our online catalog at smcl.orgopens a new window, mobile app (App Storeopens a new window | Google Playopens a new window), or by contacting us at 1-833-YES-SMCL (1-833-937-7625) or texting us at (650) 851-0147. When your item is available for pickup, you'll receive a notification with a link to schedule your pickup through our appointment calendar.

  • Due to safety procedures and quarantining of items, it may take a bit longer to prepare items for checkout. Your safety is worth it!  Thank you for your patience and understanding.

  • Please contact us at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147 if you need assistance in rescheduling or canceling your pickup. 

  • Appointments are booked for 10-minute time slots, but your items will remain on the tables after this time in case you miss your window. You can also reschedule or cancel your booking. Please contact us at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147 if you need assistance.

  • We offer additional services to assist you. Contact our Customer Care Team instead of scheduling a curbside pickup by calling 1-833-YES-SMCL (1-833-937-7625) or texting (650) 851-0147.

  • Thank you for your patience as we continue to adjust operations in response to COVID-19. As the Bookmobile is not available for Curbside Pickup at this time, please choose a branch location for pickup. Bookmobile customers may also contact customer care to discuss other options by calling us at 1-833-YES-SMCL (1-833-937-7625), texting us at (650) 851-0147, or emailing us through our Get in Touch form.

  • We will be employing social distancing and public health recommendations for employees and customers. This includes placing all returned items in quarantine for 72 hours and providing items in a bag for curbside pickup to reduce contact.

  • Yes! Library bookdrops and designated drop off spots near our Curbside Pickup areas are open if you'd like to return any items. Returns will be held for 3-5 days before being checked in from your library account in order to quarantine materials for 72+ hours. We are fine free, so you won’t incur any late charges. 

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