The computer does not automatically save your files. It is recommended you periodically save your files to an external USB drive. As a temporary location, files can be saved to the Downloads folder. When you log off, the computer will restart and any locally saved files will be erased.
On a desktop computer you can erase your files with the Delete User Content shortcut.
All printing is currently free with a 25-page limit! Customers can go to the print release stations to retrieve their print jobs.
Vist our PrintAnywhere page, opens a new window for more information.
No, all browsers run in privacy mode. Privacy mode does not save any information about which sites and pages you’ve visited.
You can use available public computers and laptops for sessions up to 2 hours during open hours with a maximum of two sessions per day.
Yes, visitors can obtain a day pass. The pass can be used on any available Internet computer.
Yes, our 3D printers are available by reservation at all of our locations. Visit our Rooms/Equipment Reservation page and guidelines for more information.
Unfortunately the wireless network is not secure because it is open to the public and does not require passwords, certificates, or applications to connect. We recommend you not perform any sensitive transactions such as online banking while connected to the library wireless network.
The computer does not automatically save your files. It is recommended you periodically save your files to an external USB drive. As a temporary location, files can be saved to the Downloads folder. When you log off, the computer will restart and any locally saved files will be erased.
On a desktop computer you can erase your files with the Delete User Content shortcut.
For questions and support please contact our customer care team by phone, text, or email, or visit one of our 13 locations.
Depending on the service area you may check on the T-Mobile, opens a new window or Verizon, opens a new window coverage map. This will let you know if you fall within the network coverage area.
Service for the hotspots is available in the US anywhere within the T-Mobile or Verizon, opens a new window coverage area. International service is not available at this time.
No, the service is provided by SMCL. The devices have unlimited data and provide 4G/LTE connection to T-Mobile or Verizon networks.
The devices are part of the In-Luck collection which cannot be renewed or placed on hold.
The devices should be returned to the location where they were originally checked out.
All San Mateo County Libraries will have devices available to check out.
Any San Mateo County resident 18 years and over with a library card.
Yes! We offer WiFi hotspots and WiFi hotspot/laptop combos. This program provides wireless hotspots with unlimited data. WiFi hotspot/laptop combos include Microsoft Office along with popular browsers. The devices are part of our In-Luck collection and can be checked out for 3 weeks.
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