In observance of Thanksgiving, Curbside Services and our Customer Care will not be available from Thursday, November 26 - Saturday, November 28.

Thank you for your support and patience as we continue to evaluate and adjust our operations due to COVID-19. Currently, all of our library buildings are open for Curbside Services (Walk-up & Appointment). You can also use our new methods to get in touch with us.

Curbside Services

Pickup

Curbside Services Page Banner

It’s now easier than ever to pick up items and get access to our collection of books, movies, music, and more!

Walk-Up Services

You’re invited to walk up anytime during Curbside Pickup hours and speak with a staff member to arrange a pickup of holds or a curated range of other items from our collection, including preselected book bundles, sewing machines (select locations only), bicycles (Belmont Library only), and more! No appointment is necessary but wait times will vary based on demand.

Make a Curbside Pickup Appointment

For the fastest pickup and a contactless experience, you can still schedule an appointment below. Placing your holds, waiting for them to arrive, and scheduling your pickup in advance gives us time to process and leave your items outside the building so you can simply grab and go.

Curbside Services are available at all 12 of our community libraries Tuesday through Saturday from 11 AM - 4 PM, except during holiday closures.

Jump to: Steps to Place a Hold/Pick Up | Information to Know | FAQs

Steps to Place a Hold/Pick Up

1.) Place Hold

Browse smcl.org (or the SMCL mobile app) and place your item(s) on hold.

Then, you’ll receive an email notification that your item(s) is/are available to be picked up using our Walk-up Service or you can schedule an appointment.

Bookmobile customers, please select one of our library branch locations for your Curbside Pickup.

2.) Walk-up or Appointment

After you receive your email confirmation that your item(s) on hold is/are ready, use our Walk-up Service or appointment booking system for your pickup.

If using our Walk-Up Service, skip to step 3. If booking an appointment, schedule a time for your pickup below. Once scheduled, you’ll receive an email confirming the date, time, and location-specific pickup information.

3.) Pick Up

Lastly, use our Walk-up Service or arrive during your scheduled appointment, pick up your item(s) on hold, and enjoy!

Information to Know

Your item(s) will be checked out to you in advance. Staff will place your item(s) on our curbside table for you to pick up when you arrive. Your items will be labeled by the last name, first initial, and last 4 digits of your phone number.

Employees and customers will be following social distancing, using face coverings, and following public health recommendations during pickup. All returned items will be held in quarantine for 96 hours. Please note that held items may not be available as soon as they previously were due to increased safety procedures.

If you have any issues with placing items on hold, scheduling Curbside Pickup, or have mobility issues or special considerations, call our customer service team at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147. You can also check our FAQs to see if your question already has an answer.

While we continue to assess the feasibility and safety of allowing public access inside our library buildings in the future, we’re working hard to come up with innovative solutions to preserve library access and services, like Walk-up Service, virtual staff-led programs, online tech help, and expanded eResources. We hope you’ll continue to explore with us virtually, and we’re looking forward to serving you through Curbside Services!

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