
It’s now easier than ever to pick up items and get access to our collection of books, movies, music, and more!
Walk-up Services
You’re invited to walk up anytime during Curbside Pickup hours and speak with a staff member to arrange a pickup of holds or a curated range of other items from our collection, including preselected book bundles, sewing machines (select locations only), bicycles (Belmont Library only), and more! No appointment is necessary but wait times will vary based on demand.
Make a Curbside Pickup Appointment
For the fastest pickup and a contactless experience, you can still schedule an appointment below. Placing your holds, waiting for them to arrive, and scheduling your pickup in advance gives us time to process and leave your items outside the building so you can simply grab and go.
Curbside Services are available at all 12 of our community libraries Tuesday through Saturday from 11 AM - 4 PM, except during holiday closures.
Jump to: Steps to Place a Hold/Pick Up | Information to Know | FAQs
Steps to Place a Hold/Pick Up
1.) Place Hold
Browse smcl.org (or the SMCL mobile app) and place your item(s) on hold.
Then, you’ll receive an email notification that your item(s) is/are available to be picked up using our Walk-up Service or you can schedule an appointment.
Bookmobile customers, please select one of our library branch locations for your Curbside Pickup.
2.) Walk-up or Appointment
After you receive your email confirmation that your item(s) on hold is/are ready, use our Walk-up Service or appointment booking system for your pickup.
If using our Walk-Up Service, skip to step 3. If booking an appointment, schedule a time for your pickup below. Once scheduled, you’ll receive an email confirming the date, time, and location-specific pickup information.
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3.) Pick Up
Lastly, use our Walk-up Service or arrive during your scheduled appointment, pick up your item(s) on hold, and enjoy!
Information to Know
Your item(s) will be checked out to you in advance. Staff will place your item(s) on our curbside table for you to pick up when you arrive. Your items will be labeled by the last name, first initial, and last 4 digits of your phone number.
Employees and customers will be following social distancing, using face coverings, and following public health recommendations during pickup. All returned items will be held in quarantine for 96 hours. Please note that held items may not be available as soon as they previously were due to increased safety procedures.
If you have any issues with placing items on hold, scheduling Curbside Pickup, or have mobility issues or special considerations, call our customer service team at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147. You can also check our FAQs to see if your question already has an answer.
While we continue to assess the feasibility and safety of allowing public access inside our library buildings in the future, we’re working hard to come up with innovative solutions to preserve library access and services, like Walk-up Service, virtual staff-led programs, online tech help, and expanded eResources. We hope you’ll continue to explore with us virtually, and we’re looking forward to serving you through Curbside Services!

San Mateo County Libraries offers free printing, available to pick up at all 12 of our community libraries Tuesday through Saturday from 11 AM - 4 PM, except during holiday closures. Simply submit your print job using one of the three options below, schedule a Curbside Pickup appointment, and arrive at your appointment time to pick it up.
Jump to: Steps to Submit/Pick Up Print Job | Information to Keep in Mind
1.) Submit Your Print Job
Option 1: Web Printing
Use our web printing service to send print jobs to a printer at one of our community libraries.
Make sure to choose the same location when selecting your scheduled pickup location.
Option 2: Mobile Printing
Use our PrinterOn app that is available from the iOS or Android App Store.
- Open the app and tap No Printer Selected
- Tap on Location from the Select Printer option
- Enter the library nearest you or use the map for location
Make sure to choose the same location when selecting your scheduled pickup location. - Select the printer of your choice
- From the main menu select type of print job
Option 3: Email Printing
Use our email printing service to email print jobs to a printer at one of our community libraries.
Make sure to choose the same location when selecting your scheduled pickup location.
2.) Schedule Appointment
After submitting your print job with one of the above options, use our appointment booking system below to schedule a time for your pickup.
You’ll receive an email confirming the date, time, and location-specific pickup information.
Make sure to choose the same location you submitted your print job to.
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3.) Pick Up Your Print Job
Lastly, arrive during your scheduled pickup appointment and go to the Curbside Pickup tables. Look for a plastic filing container, your print job will be there inside an envelope labeled with your name.
Information to Keep in Mind
- Print jobs can be up to 25 pages and should be formatted and ready to print as-is.
- Be sure you use the same community library location to:
- Submit your print job
- Schedule your pickup appointment
- We do weekly maintenance on Saturday evenings where all outstanding print jobs are deleted. Please wait until Sunday or later to submit new print jobs.
- Materials submitted should comply with our Computer Use Policy.
- Printing sensitive or confidential information is done at your own risk. San Mateo County Libraries is not responsible for lost or misplaced prints.
If you have any issues with submitting a print job, scheduling a pick up appointment, or have mobility issues or special considerations, call our customer service team at 1-833-YES-SMCL (1-833-937-7625), text us at (650) 851-0147 or book a One-on-One Assistance - Tech Help appointment.