You’re invited to walk up anytime during Curbside Services hours and speak with a staff member to arrange a pickup of holds or a curated range of other items from our collection, including preselected book bundles, sewing machines (select locations only), bicycles (Belmont Library only), and more! No appointment is necessary but wait times will vary based on demand.
Picking up your holds just got easier! No need to make an appointment. Just visit the Walk-up window from 10:00 AM to 5:00 PM, Monday through Wednesday. Or you can come inside the library during Express Service* Thursday through Saturday from 10:00 AM to 5:00 PM* except during holiday closures, to browse and check out your holds. For more information about hours, locations, and safety guidelines, visit smcl.org/libraryservices.
* At Pacifica Sanchez Library, Curbside Walk-up Service is available Tuesdays, Wednesdays, Thursdays and Saturdays from 1:00 PM to 5:00 PM.
1.) Place a Hold
Browse smcl.org (or the SMCL mobile app) and place your item(s) on hold. Then, you’ll receive an email notification that your item(s) is/are available to be picked up using our Walk-up Service with no appointment necessary.
Bookmobile customers, please select one of our library branch locations for your Curbside Pickup.
2.) Pick up at Your Library
Curbside appointments have gone away. After receiving your email confirmation that your item(s) on hold is/are ready, head to one of our 13 locations, and friendly staff will retrieve your holds and check them out to you.
Information to Know
Your item(s) will be checked out to you in advance. Employees and customers will follow social distancing, use face coverings, and follow public health recommendations during pickup.
You can come inside the library* Thursday through Saturday from 10:00 AM to 5:00 PM* except during holiday closures, to browse and check out your holds.
If you have any issues placing items on hold, scheduling Curbside Walk-up, or having mobility issues or special considerations, call our customer service team at 1-833-YES-SMCL (1-833-937-7625) or text us at (650) 851-0147. You can also check our FAQs to see if your question already has an answer.
*At Pacifica Sanchez Library, Curbside Walk-up service is available Tuesdays, Wednesdays, Thursdays and Saturdays from 1:00 PM to 5:00 PM.
