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San Mateo County Libraries will be closed Sunday, September 1 and Monday, September 2 for Labor Day.

We will be performing system maintenance on Sunday, August 25 from 5:00 AM - 7:00 AM and Tuesday, August 27 from 10:00 PM - 6:00 AM. This will impact parts of smcl.org and our mobile app. We apologize for any inconvenience.

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How do I update my email address? , collapsed

How do I update my address? , collapsed

How do I renew my library card? , collapsed

Does my library card expire? , collapsed

What should I do if I lost my card? , collapsed

How do I get a library card? , collapsed

Logging In

What's my PIN? , collapsed

What's my barcode? , collapsed

Notifications

How do I quit the Shoutbomb service? , collapsed

How do I text in a language other than English while using the Shoutbomb service? , collapsed

How do I request from the Shoutbomb service a list of items to renew? , collapsed

How do I request from the Shoutbomb service a list of items I have on hold? , collapsed

How do I text to an email address with an iPhone? , collapsed

How do I text to an email address? , collapsed

How do I report an issue with the Shoutbomb service? , collapsed

What languages are supported by the Shoutbomb service? , collapsed

Can I choose which of the available messages are delivered by the Shoutbomb service? , collapsed

What commands are available with the Shoutbomb Service? , collapsed

What do I do if I do not get a reply from the Shoutbomb service? , collapsed

How do I sign up for the Shoutbomb Text Messaging service? , collapsed

What can I do if I am not receiving email notifications? , collapsed

How can I receive notifications about my holds and nearly due items? , collapsed

Elimination of Overdue Fines

Why is San Mateo County Libraries eliminating overdue fines? , collapsed

Will my existing overdue fines be waived? , collapsed

What if a patron never returns an item? , collapsed

Can my borrowing privileges be affected if there are no fines? , collapsed

What if I want an item that another patron has overdue? , collapsed

Doesn’t the Library need the money generated from fines? , collapsed

Will I be charged overdue fines if I use my San Mateo County Libraries card to check out materials from Community College and City Libraries within the County? , collapsed

I have a library card from a City Library. Will I be charged overdue fines on San Mateo County Libraries materials? , collapsed

Will I still receive reminders about returning materials? , collapsed

I always consider my fines as donations to the Library. How can I continue to support San Mateo County Libraries financially? , collapsed

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About SMCL

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