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We want to thank you for your support and patience as we continue to evaluate and adjust our operations due to COVID-19. Currently, all of our library buildings are closed. However, we’re still here to support you! Click here to learn more about our innovative online services, or reach out via our new texting service to get in touch with us today.

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How do I update my email address? , collapsed

How do I update my address? , collapsed

How do I renew my library card? , collapsed

Does my library card expire? , collapsed

What should I do if I lost my card? , collapsed

How do I get a library card? , collapsed

Logging In

What's my PIN? , collapsed

What's my barcode? , collapsed

Notifications

How do I quit the Shoutbomb service? , collapsed

How do I text in a language other than English while using the Shoutbomb service? , collapsed

How do I request from the Shoutbomb service a list of items to renew? , collapsed

How do I request from the Shoutbomb service a list of items I have on hold? , collapsed

How do I text to an email address with an iPhone? , collapsed

How do I text to an email address? , collapsed

How do I report an issue with the Shoutbomb service? , collapsed

What languages are supported by the Shoutbomb service? , collapsed

Can I choose which of the available messages are delivered by the Shoutbomb service? , collapsed

What commands are available with the Shoutbomb Service? , collapsed

What do I do if I do not get a reply from the Shoutbomb service? , collapsed

How do I sign up for the Shoutbomb Text Messaging service? , collapsed

What can I do if I am not receiving email notifications? , collapsed

How can I receive notifications about my holds and nearly due items? , collapsed

Elimination of Overdue Fines

Why is San Mateo County Libraries eliminating overdue fines? , collapsed

Will my existing overdue fines be waived? , collapsed

What if a patron never returns an item? , collapsed

Can my borrowing privileges be affected if there are no fines? , collapsed

What if I want an item that another patron has overdue? , collapsed

Doesn’t the Library need the money generated from fines? , collapsed

Will I be charged overdue fines if I use my San Mateo County Libraries card to check out materials from Community College and City Libraries within the County? , collapsed

I have a library card from a City Library. Will I be charged overdue fines on San Mateo County Libraries materials? , collapsed

Will I still receive reminders about returning materials? , collapsed

I always consider my fines as donations to the Library. How can I continue to support San Mateo County Libraries financially? , collapsed

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About SMCL

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