Internet Inequality During COVID-19

As we work, learn, and play from home, San Mateo County Libraries has been excited to offer online events and resources to keep us connected virtually.

However, we also know that many of our patrons rely on libraries for dependable Internet access. Even here in the Bay Area—the center of the tech world—low-income households might not have broadband or WiFi connections. Some do not have computers at home. In addition, tens of thousands of people in the Bay Area are experiencing homelessness, opens a new window.  

In other words, there is a digital divide.

Fast Facts About Internet Access Disparity

The Digital Divide and COVID-19

What Does It All Mean?

The lack of Internet access, opens a new window makes it harder to work from home, use telemedicine services, and stay informed about COVID-19 updates.

Many students are struggling to participate in distance learning, opens a new window. They may not have a steady connection for video lectures and homework assignments.

Older students might also find it difficult to apply for scholarships, internships, and other programs. To complete coursework, some are relying on connecting to WiFi in their college or library parking lots, opens a new window.

High-speed Internet is also important for fun and social connections. It can be much harder to stay at home without video get-togethers, eBooks, streaming movies, and other forms of entertainment.

Libraries Help Bridge the Internet Access Gap

Like other libraries around the country, opens a new window, we are working hard to help our communities connect. San Mateo County Libraries has over 550 hotspots checked out to our communities.

KCBS Radio recently released a short news clip highlighting how SMCL is addressing Internet inequality, opens a new window. In addition to boosting WiFi signals in the parking lots of our 12 library locations, we are proud to be distributing reliable devices and hotspots. The library worked with community partners to distribute over 250 hotspots including high capacity WiFi hotspots that were provided to our coastal partners.

San Mateo County Libraries is also participating in a coalition created by the County of San Mateo to address the digital divide.  The coalition includes the County of San Mateo, City governments, non-government organizations, and San Mateo County Libraries. The coalition is looking at opportunities to expand WiFi access in our communities.

Back in December, we wrote about partnering with the California Emerging Technology Fund, opens a new window, Hagar Services Coalition, opens a new window, and El Concilio of San Mateo County, opens a new window to promote home broadband adoption. 

We are also proud to partner with EveryoneOn, opens a new window to make low-cost Internet services available in our community. EveryoneOn also offers services in Spanish, opens a new window.

For even more ways to find a free or lost-cost device and get online, check out this article, opens a new window from KQED.

Please spread the word about these low-cost Internet options. Together, we can keep each other safe, healthy, and informed.