Personalized Tech Help is One Click Away

 Starting August 2nd, please call Customer Care (1-833-937-7625) to book a 45-minute appointment with one of our coaches.

San Mateo County Libraries offer access to a variety of eMedia and eResources but navigating these services on a variety of devices can sometimes seem daunting. Fortunately, we’re here to help you find answers to your technology-related questions. Book an appointment for Personalized Tech Help with one of our coaches and you’ll be ready to journey down the path of discovery!

Once you’ve made your appointment, your coach will email you an invitation to join them at the appointed time for an online meeting. We will be using Zoom, opens a new window, a free online meeting platform where you can ask questions, share screens, and collaborate. If you’re having trouble installing the app or getting connected, no worries. The invitation will also include a toll-free number you can call to connect with your coach. Appointments are available Monday through Friday beginning from 9:00 AM to 4:00 PM. They can last up to 45 minutes and you can book up to two months in advance.

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